Ditto what everyone else has said, refund him.
On this matter
Quote:
Originally Posted by Black Rhino
I am sending the emails to the address registered on my site and as none of them have bounced back, I assume they have reached their destination.
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Have you checked out
MSGTAG ? It tells you when your email has been read. It inserts an invisible image in your outgoing emails that logs a hit as soon as the recipient opens the mail. It works perfectly for 90% of recipients, some won't register a hit due to them reading the mail while offline or firewall settings. I've found it to be an essential piece of S/W and wouldn't be without it now. It was especially handy when I traded on eBay as I was able to catch a few people out who claimed they hadn't received my mails
Don't mess about with the free or cheap versions, get the MSGTAG Status version, you won't regret it.