Hi Max
I'd never heard of PageVille until I read your post, so I did a bit of poking around. I think you will struggle to find other users of this S/W because it's so out of date and the traffic that the PageVille site receives is virtually nil. The last time the S/W or the website (
www.pageville.com) were updated was in 2005, though they both look like relics from about 1998. Ecommerce has moved on since then in terms of functionality, presentation and security, this software was out of date before it was even released.
Here's a few other sites that are registered to the same guy.
http://www.chadkister.com/
http://www.dysartwoods.org
http://www.greenfieldhistoricalsociety.org
http://www.myspamgone.com/
On the first site he claims to be an author, a public speaker, a film maker and a web designer (Jack of all trades comes to mind). I can't speak about his other talents, but one thing's for sure, he's no web designer!
I highly recommend getting a refund on this. If he won't reply to your emails and you paid by credit card then I suggest you do a charge back.
If you do choose to use other S/W for your store, I'd recommend
ZenCart which is open source and 100% free. The only necessary expense will be hosting, which for low traffic sites the cost is virtually negligible You may also want to purchase a template and possibly pay someone to do the techie bits if you don't feel comfortable doing them yourself. You would end up with a store that is so far more powerful and up to date than your current store that they aren't even on the same scale.
I'm sorry this isn't the sort of reply you were looking for, but I felt it was information you should know.