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Old 11-04-2008, 03:07 PM
bobbybrown bobbybrown is offline
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Default Couple of confusing ZenCart problems...

Hi, I have followed the information in the other blank screen post on here, but I cannot fix my problem.
My store is here:
http://www.girlynails.co.uk/wickertime
If I add anything to my cart, I get a blank screen, if I change the quantity I get blank screen, if I try to check out, I get blank screen.
There are absolutely no error messages, and I haven't changed anything in english.php
I hope someone can have a look and shed some light on the problem.
I even created a "test item" and it doesn't work with that.
Also, the price of the items doesn't display. The price on the baskets is currently £0.00 as I haven't set up the prices for them yet, but the price on the test item is set up as £1.00, but it still doesn't display.
Thanks for your time, I look forward to your guidance.
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Old 11-04-2008, 04:34 PM
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http://www.zen-cart.com/index.php?ma...roducts_id=860
Suggest you download and use debug tool from
downloads section at zencart - url above
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Old 11-04-2008, 04:59 PM
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Hi,
I've downloaded and installed that tool, and I still get blan pages, no errors what so ever.
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Old 11-04-2008, 05:00 PM
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Quote:
installed that tool, and I still get blan pages, no errors what so ever.
Did you follow instructions in file, and download error log?
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Old 11-04-2008, 05:03 PM
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scratch that,

just got this:

[11-Apr-2008 11:58:15] PHP Warning: Cannot modify header information - headers already sent by (output started at /home/girlynai/public_html/wickertime/includes/languages/english.php:1401) in /home/girlynai/public_html/wickertime/includes/init_includes/init_templates.php on line 78


Seems strange as I haven't touched that file at all.
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Old 11-04-2008, 05:05 PM
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Ok, just looked at that file, and I'm even more confused!
line 78 is blank!

This is the code in the file, line 77, 78 and 79. 78 is the blank line in the middle.

* The actual template directory to use

*/


I also get this error:
[11-Apr-2008 12:05:53] PHP Warning: Cannot modify header information - headers already sent by (output started at /home/girlynai/public_html/wickertime/includes/languages/english.php:1401) in /home/girlynai/public_html/wickertime/includes/init_includes/init_templates.php on line 154


and the code on line 154 of that file is this:

header("Content-Type: text/html; charset=" . CHARSET);

I'm confused, it seems I get an error if I even go to the site, that was just visiting that threw the last error up.
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Old 11-04-2008, 05:06 PM
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Quote:
Seems strange as I haven't touched that file at all.
There are two files there that zencart cannot read.
If your zencart was working and suddenly stopped working, then
there is a reason, and currently, debug file has told you why.
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Old 11-04-2008, 05:11 PM
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Its a brand new install. Has never worked.

When I press the checkout button I get this:

When I press the checkout button, I get this error:
[11-Apr-2008 12:09:32] PHP Warning: Cannot modify header information - headers already sent by (output started at /home/girlynai/public_html/wickertime/includes/languages/english.php:1401) in /home/girlynai/public_html/wickertime/includes/init_includes/init_templates.php on line 154
[11-Apr-2008 12:09:32] PHP Warning: Cannot modify header information - headers already sent by (output started at /home/girlynai/public_html/wickertime/includes/languages/english.php:1401) in /home/girlynai/public_html/wickertime/includes/functions/functions_general.php on line 44


Do you have any idea what I should do to fix these errors?

Thank you for your help so far.
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Old 11-04-2008, 05:15 PM
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Quote:
Its a brand new install. Has never worked.
Which version of zencart are you using?
Who installed it?
How was it installed?
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Old 11-04-2008, 05:17 PM
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I installed it automatically, it is included on my hosting server, I have spoken to them and they say they haven't had problems with it before, so it must be something to do with the files.

Sorry, how do I find out the version?
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Old 11-04-2008, 05:19 PM
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Quote:
I installed it automatically, it is included on my hosting server
No need to find version.. the fact that you installed automatically,
via hosting script is enough..zencart should be installed manually,
via ftp or it will never work correctly.
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Old 11-04-2008, 05:23 PM
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Damn it.

Right, is there a way to back up the products I've added?

So that I can remove it all and install it again, then add my products more easily than having to go through every single one again.
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Old 11-04-2008, 05:31 PM
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No..

Rules for an easylife using zencart.

1. Install correctly i.e manually, via ftp.
2. Configure admin
3. Add 2 categories
4. Add 2 products to each category.
5. Activate simple payment method i.e. cheque/money order
6. Test payment
7. If all good, change to new template if required.
8. Test payment again.. does zencart still work correctly.
9. If it does, fine.. start adding rest of your products
10. If it doesn't.. new template is incorrect.

No point at all installing all of your products
before you have checked zencart is
working correctly, with Classic template installed
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Old 11-04-2008, 08:30 PM
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Don't I know it Dezina!
I have just had to have my new site blushdance reinstalled as the checkout page was blank
All working now I ampleased to say so back to adding all my products....again!
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Old 12-04-2008, 12:46 AM
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Turns out it wasn't what you said at all.
I checked deeper in to the file that was causing the problems, and it turns out for some reason there were 2 extra lines below the closing PHP tag, removed those two lines and the shop fired straight up, all working perfectly now

Thanks for all your help
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Old 12-04-2008, 06:28 AM
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Quote:
it turns out for some reason there were 2 extra lines below the closing PHP tag
Wonder how they got there..have installed 4 brand new zencart sites this week,
all done manually..didn't have a problem with any of them.
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Old 12-04-2008, 06:30 AM
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Quote:
All working now I am pleased to say so back to adding all my products....again!
Looking good again now..fingers and toes crossed.
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